Phenom People Reviews - Pricing, Pros/Cons, User Reviews

Explore Phenom People's AI-powered Talent Experience Management platform. Learn about pricing, features, pros, and cons to streamline hiring and promote growth.

Brett Ungashick
OutSail HRIS Advisor
January 7, 2025
user looking at computer with Phenom logo

Businesses always look for ways to improve talent management by streamlining hiring processes, retaining top talent, and promoting employee growth. Phenom People, a prominent name in the Talent Experience Management (TXM) industry, offers an advanced platform that uses AI-driven tools to enhance the experience for candidates, employees, recruiters, and managers. In this comprehensive review, we’ll explore Phenom's pricing, features, strengths, and considerations to help you decide whether it’s the right fit for your organization.

Overview of Phenom People

Founded with the mission to revolutionize talent management, Phenom People has established itself as a market leader in the industry. Their AI-powered Talent Experience Management platform is designed to unify all stages of the employee lifecycle, creating a seamless experience for candidates, employees, and hiring teams.

The platform is tailored primarily for enterprise organizations, providing a comprehensive suite of tools that includes career sites, candidate relationship management (CRM), chatbots, career pathing tools, and internal mobility solutions. Phenom’s seamless integration with HR systems like Workday, SAP, and Greenhouse ensures that companies can create a unified talent management system without disrupting existing processes.

The Strengths of Phenom People

1. Comprehensive Talent Management Suite

Phenom offers many tools to address every aspect of the talent lifecycle. These include:

  • Career Sites: Phenom’s AI-driven career sites are tailored to individual users, presenting job opportunities based on their skills, experience, and interests. These dynamic sites enhance candidate engagement and help businesses attract top talent.
  • Candidate Relationship Management (CRM): A powerful CRM tool that enables recruiters to build and maintain pipelines, engage passive candidates, and nurture relationships over time.
  • Chatbots: Automated chatbots are available 24/7 to engage candidates, answer their queries, and guide them through the application process, improving responsiveness and efficiency.
  • Internal Mobility & Career Pathing: Employees can create profiles, set career goals, and explore potential career paths. The system highlights skills needed for promotions or transitions, fostering career growth.

2. AI-Powered Personalization

Phenom leverages artificial intelligence to deliver personalized experiences for every user:

  • Employee Referral Programs: AI suggests relevant job openings to employees, encouraging effective referrals.
  • Automated Recruitment Processes: Reduces manual tasks by automating resume screening and interview scheduling workflows.
  • Career Pathing: AI helps employees identify potential organizational roles and the skills required to achieve them.

These features enhance the user experience and drive recruitment and talent development efficiency.

3. Enhanced Candidate Experience

Phenom prioritizes creating a strong candidate experience. Candidates receive tailored recommendations by contextualizing job opportunities based on skills and experience. This personalized approach ensures candidates feel valued and engaged, which improves the likelihood of successful hires.

4. Seamless Integration with Major HR Systems

Phenom integrates with leading HR systems like Workday, SAP, and Greenhouse, ensuring smooth data synchronization and process continuity. This integration enables organizations to centralize talent management efforts and maintain consistency across systems.

5. Career Pathing for Employee Growth

Phenom’s career pathing tools empower employees to explore career opportunities within the organization. Employees can identify skills they need to acquire for promotions, see open internal positions, and take ownership of their professional development. This feature helps improve employee retention and satisfaction by fostering internal mobility.

Learn More: Compare Phenom and other leading HR Tech platforms on OutSail's marketplace

Points to Consider with Phenom People

1. High Implementation Costs

Phenom is an enterprise-grade platform, and with that comes a hefty implementation cost. Many companies find it necessary to hire third-party consultants to set up and optimize the system, which further adds to the expense. While the platform is powerful, its initial cost may be prohibitive for smaller organizations.

2. Limited Accessibility for Mid-Market Organizations

Phenom’s target audience is primarily large enterprises. With annual contracts starting at $100K, the platform is often out of reach for mid-sized businesses. Furthermore, Phenom has not heavily invested in partnerships or solutions tailored to the mid-market, making it less accessible for companies outside the enterprise segment.

3. Overlapping Features with ATS

Phenom’s functionality often overlaps with existing Applicant Tracking Systems (ATS). For organizations with well-established ATS, Phenom’s additional tools may feel redundant, reducing the perceived necessity of the platform. Companies should carefully assess whether they need the breadth of functionality Phenom offers or if their ATS already meets their needs.

4. Administrative Burden

The platform’s comprehensive features require dedicated administrative resources for proper management and optimization. Without a trained team to oversee the system, businesses may struggle to leverage Phenom’s capabilities fully.

Pricing Structure

Phenom operates on a per-employee-per-month (PEPM) pricing model. While costs may vary depending on the modules and features selected, typical pricing estimates are as follows:

  • Base Pricing: $7-13 PEPM.
  • Enterprise Contracts: Minimum contracts start at $100K annually, making it a high-cost solution for many businesses.
  • Implementation Costs: A significant expense often requires third-party consultants for setup and customization.

For organizations evaluating Phenom, it’s crucial to consider the upfront implementation costs and the ongoing subscription fees to determine whether the platform aligns with their budget.

Deciding if Phenom People is Right for Your Business

Leveraging Strengths

  • Comprehensive Talent Tools: Phenom’s end-to-end platform addresses career sites, recruitment, internal mobility, and more.
  • AI-Powered Personalization: Enhances efficiency and user experience across the talent lifecycle.
  • Integration Capabilities: Seamlessly integrates with major HR systems for a unified approach to talent management.
  • Candidate & Employee Experience: Delivers tailored, engaging experiences that foster retention and attract top talent.

Addressing Challenges

  • Cost Considerations: Phenom’s pricing may not be feasible for smaller businesses or mid-market organizations.
  • Feature Redundancy: Companies with robust ATS platforms should evaluate the necessity of Phenom’s overlapping tools.
  • Administrative Demands: Ensure you have the resources to manage and optimize the platform effectively.

Who Should Use Phenom People?

Phenom is best suited for enterprise organizations with a focus on:

  • Personalized Talent Experiences: Leveraging AI to enhance candidate and employee engagement.
  • Internal Mobility: Empowering employees to grow through career pathing tools.
  • AI-Driven Recruitment: Automating workflows to save time and improve hiring outcomes.

Conclusion

Phenom People is a standout in talent management, offering an AI-powered platform that impacts every stage of the talent lifecycle. From creating personalized career sites to fostering internal mobility, Phenom delivers a comprehensive and innovative solution. However, the platform’s cost and complexity make it better suited for enterprise organizations with the budget and resources to utilize its features thoroughly.

At OutSail, we specialize in helping businesses navigate the talent management landscape. Whether you’re considering Phenom or another solution, our expertise ensures you make an informed decision tailored to your unique needs. Contact us today to start your talent management journey!

FAQs

1. What are the core features of Phenom People?
Phenom offers career sites, candidate CRMs, chatbots, career pathing tools, and internal mobility solutions, all powered by AI to enhance the talent experience.

2. What are the key challenges of using Phenom?
Challenges include high implementation costs, limited accessibility for mid-market organizations, overlapping functionality with ATS platforms, and administrative complexity.

3. What is the pricing structure of Phenom?
Phenom typically charges $7-13 PEPM. Annual contracts often start at $100K, with additional costs for implementation.

4. Is Phenom suitable for mid-market businesses?
Phenom primarily targets enterprise organizations, making it less accessible to mid-market businesses due to its high cost and lack of tailored solutions.

5. What type of businesses benefit most from Phenom?
Phenom will benefit enterprise-level organizations that are most focused on AI-driven recruitment, internal mobility, and personalized talent experiences.

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Meet the Author

Brett Ungashick
OutSail HRIS Advisor
Brett Ungashick, the friendly face behind OutSail, started his career at LinkedIn, selling HR software. This experience sparked an idea, leading him to create OutSail in 2018. Based in Denver, OutSail simplifies the HR software selection process, and Brett's hands-on approach has already helped over 1,000 companies, including SalesLoft, Hudl and DoorDash. He's a go-to guy for all things HR Tech, supporting companies in every industry and across 20+ countries. When he's not demystifying HR tech, you'll find Brett enjoying a round of golf or skiing down Colorado's slopes, always happy to chat about work or play.

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