Netchex has gained a reputation as one of the most affordable HRIS and payroll platforms in the market. Offering a user-friendly interface and strong customer support, Netchex is a regional provider growing into a national brand known for its personalized service, training resources, and unified technology. This review will examine the key features, strengths, and challenges of your organization's use of Netchex.

Overview of Netchex

Netchex offers a cost-effective HRIS and payroll solution, making it an attractive option for businesses looking for a budget-friendly platform. The system is homegrown, meaning most of its core offerings are built in-house, providing a consistent experience for administrators and users. Recently, Netchex underwent a product refresh, improving the platform’s user interface and making it easier to navigate.

While Netchex provides a wide range of services, including outsourced compliance and benefits management, its smaller size than larger providers means it may not offer the same technological sophistication or scalability. However, Netchex continues to receive strong customer reviews for its responsive support team, training materials, and walk-throughs, which help ensure ongoing customer success.

The Strengths of Netchex

1. Cost-Effective Solution

Netchex is consistently one of the most affordable HRIS and payroll platforms on the market, with pricing ranging from $12 to $18 per employee per month (PEPM). This makes it a great option for small to mid-sized businesses seeking a cost-effective HR solution without sacrificing essential features.

2. Strong Customer Support

Netchex has earned high marks for its customer support. Their support team is known for being proactive and responsive, helping clients resolve issues quickly. Additionally, Netchex provides extensive training materials, videos, and walk-throughs to ensure customers are successful in using the platform long-term.

3. User-Friendly Interface

Netchex recently completed a product refresh, resulting in a more modern, user-friendly interface. The platform is designed to be easy to navigate, making it simple for both administrators and employees to manage HR, payroll, and benefits tasks.

4. Unified System with Minimal Third-Party Dependencies

Unlike many competitors, Netchex is a homegrown system, meaning most of its core functionalities are built in-house. This provides a more consistent experience for users, as they do not have to deal with the inconsistencies that can arise from using multiple third-party systems.

5. Outsourced Compliance and Benefits Services

In addition to its HRIS and payroll technology, Netchex offers a variety of outsourced services, including compliance and benefits management, helping businesses manage complex regulatory requirements and employee benefits more efficiently.

Learn More: Compare Netchex and other leading HRIS platforms on OutSail's marketplace

Points to Consider with Netchex

1. Basic Benefits Administration Platform

While Netchex provides benefits administration, it is often recommended that businesses use a best-in-class tool like Ease, Employee Navigator, or PlanSource for a more robust benefits solution. Netchex’s benefits administration platform is basic and may not offer the depth needed by companies with complex benefits needs.

2. Smaller Providers with Limited Financial Backing

Netchex is a smaller, regional provider that doesn’t have the same financial backing as some of the larger HRIS vendors in the market. This can lead to challenges with the technology being buggy or slow in resolving certain issues. The company’s smaller size may also limit its ability to innovate as quickly as larger competitors.

3. 3rd Party Applicant Tracking System (ATS)

Netchex uses HireRight as their ATS, which means the recruiting functionality is not natively built into the platform. This can lead to a less cohesive user experience and potential integration challenges when managing the full recruitment process.

4. Older Architecture with Integration Challenges

Although Netchex recently updated its front-end user experience, the platform is still built on an older architecture. This can cause issues with integration capabilities, making it difficult to connect Netchex with third-party HR software point solutions. Businesses that rely on a highly integrated HR tech stack may find this limiting.

Pricing Structure

Netchex offers a per-employee-per-month (PEPM) pricing model, with costs typically ranging between $12 and $18 PEPM, depending on the organisation's size and the selected modules. This makes Netchex one of the market's most affordable HRIS and payroll solutions, particularly for small to mid-sized businesses looking to keep costs low.

Deciding if Netchex is Right for Your Business

When considering Netchex as your HRIS solution, it’s important to assess its strengths and potential limitations to determine if it aligns with your business needs.

Leveraging Strengths:

• Affordability: Netchex is one of the most cost-effective solutions on the market, making it a great choice for budget-conscious businesses.
• Responsive Customer Support: With high customer satisfaction, Netchex’s proactive support team provides excellent resources to ensure client success.
• User-Friendly Platform: The recent product refresh has made Netchex easier to navigate, improving the overall user experience for both admins and employees.
• Unified Technology: Netchex’s homegrown system ensures a more consistent experience, as most core features are built in-house rather than relying on third-party systems.

Addressing Challenges:

• Basic Benefits Administration: Netchex’s benefits platform may not meet the needs of businesses requiring advanced benefits management, and external tools may be recommended for a more robust solution.
• Older Technology Architecture: Netchex's back-end technology is built on an older framework, which can create integration challenges for businesses needing to connect third-party solutions.
• Limited Scalability and Innovation: As a smaller company with limited financial backing, Netchex may not be able to offer the same level of feature development and scalability as larger HRIS providers.

Conclusion

Netchex offers a cost-effective HRIS and payroll solution with a strong focus on customer support and user-friendliness. Its in-house system offers a more cohesive experience, and the recent update has streamlined navigation for both admins and employees. However, Netchex’s smaller and older architecture may present challenges for businesses seeking advanced benefits administration or seamless integration with other HR tools.

For small to mid-sized businesses looking for an affordable, easy-to-use platform with strong customer support, Netchex is a compelling option. However, companies that require a more robust benefits solution or frequent integration with third-party systems may want to consider other providers.

FAQs

1. What are the core strengths of Netchex?
   Netchex offers a cost-effective HRIS and payroll solution with strong customer support and a user-friendly platform. The system is unified, ensuring a consistent user experience.
2. What are the challenges of Netchex?
   Netchex’s benefits administration platform is basic, and the system’s older architecture may present integration challenges. Additionally, their ATS is provided by a third party, leading to a less cohesive experience.
3. What is the pricing structure for Netchex?
   Netchex typically costs between $12-18 per employee per month (PEPM), making it one of the market's most affordable HRIS and payroll platforms.‍
4. Who is Netchex best suited for?
   Netchex is ideal for small to mid-sized businesses seeking an affordable, easy-to-use HRIS platform with strong customer support. It may not be the best fit for businesses requiring advanced benefits management or extensive third-party integrations.