Justworks Reviews – Pricing, Pros/Cons, and User Feedback

Justworks is a modern PEO offering an intuitive technology platform, best-in-class state compliance services, and transparent pricing. Popular with startups and multi-state companies, Justworks provides comprehensive HR outsourcing, modern benefits, and global expansion support. Discover its strengths and challenges here

Brett Ungashick
OutSail HRIS Advisor
September 30, 2024
user looking at computer with Justworks logo

Justworks has brought a fresh approach to the PEO market with its in-house, modern technology platform and best-in-class state registration services. With a focus on ease of use and transparent pricing, Justworks has quickly gained traction, particularly with tech startups and companies operating in multiple states. In this review, we’ll explore the key strengths, challenges, and considerations when evaluating Justworks as your PEO provider.

Overview of Justworks

Justworks is a relatively new player in the PEO space, but it has quickly gained popularity due to its modern technology platform and user-friendly interface. Unlike many other PEOs, Justworks’ platform is built entirely in-house, offering a streamlined experience for both employees and administrators. This has made it a popular choice among startups and tech firms that value modern, intuitive systems.

In addition to providing core HR services like payroll, benefits administration, and time tracking, Justworks also offers state registration and administration services, making it particularly valuable for businesses operating in multiple states. With the recent acquisition of Via, Justworks is expanding its reach internationally, allowing clients to leverage their co-employment model outside of the U.S.

The Strengths of Justworks

1. Modern, Intuitive Technology Platform

Justworks has revolutionized the PEO market with its in-house technology platform, which is modern and intuitive for both administrators and employees. Unlike many other PEOs that rely on white-labeled systems, Justworks offers a seamless user experience, making it easier to manage HR, payroll, and benefits all in one place.

2. Best-in-Class State Registration and Administration

One of Justworks’ strongest selling points is its state registration and administration services, which are particularly helpful for businesses operating across multiple states. This service streamlines the process of registering in new states and ensures compliance with state-specific regulations, helping businesses navigate the complexities of multi-state operations.

3. Modern Benefits Offering

In addition to traditional medical and dental benefits, Justworks offers a variety of modern benefits, including fitness memberships, fertility benefits, and commuter programs. These benefits help businesses create attractive employee packages, making it easier to attract and retain top talent, especially in competitive markets like technology.

4. Transparent Pricing Model

Unlike many PEOs, which tend to have opaque pricing, Justworks has a transparent pricing structure. Businesses know exactly what they will be paying, with no hidden fees, making it easier for companies to budget for their HR and benefits costs.

5. Global Expansion with Via Acquisition

Justworks recently acquired Via, a global employment platform, which has enabled them to offer their co-employment model outside the U.S., particularly in Latin America and a few other non-U.S. countries. This allows businesses to manage their global workforce more effectively, although their international reach is currently limited to 12 non-U.S. countries.

Learn More: Compare Justworks and other leading HRIS platforms on OutSail's marketplace

Points to Consider with Justworks

1. Limited Experience Compared to Established Competitors

While Justworks has gained significant traction in the PEO market, it is still relatively new compared to more established competitors. Some businesses may prefer the experience and deep market knowledge that come with longer-standing PEO providers.

2. Lacks Certain HR Modules

Although Justworks offers a modern, homegrown platform, it does not yet provide the full range of HR modules that some competitors offer. For instance, the system currently lacks performance management, learning management, and applicant tracking modules, which could be a limitation for businesses looking for a more comprehensive talent management solution.

3. Limited Global Reach

While Justworks has started expanding globally with the acquisition of Via, its international platform is still in its early stages and mostly caters to Latin America and a handful of other countries. Businesses with extensive global operations may find this international coverage too limited at the moment.

4. Potential Implementation Challenges for Larger Groups

Some users have reported implementation challenges, particularly for larger organizations, due to a lack of project management oversight. This could lead to delays or complications during the onboarding process, which may be a concern for businesses with complex HR needs or larger workforces.

Pricing Structure

Justworks operates on a per-employee-per-month (PEPM) pricing model, with costs typically ranging between $90 and $110 PEPM. While this is on the higher end compared to non-PEO HRIS platforms, the outsourcing services and benefit purchasing power Justworks provides can justify the cost for businesses that need comprehensive HR support.

Deciding if Justworks is Right for Your Business

When considering Justworks as your PEO provider, it’s essential to weigh its strengths in technology and service offerings against its potential limitations in experience and global reach.

Leveraging Strengths:

  • Modern Technology Platform: Justworks’ in-house, intuitive platform is ideal for businesses that value a seamless, user-friendly experience.
  • Strong Multi-State Compliance Support: Their state registration and administration services make Justworks a great fit for companies with multi-state operations.
  • Modern Benefits Packages: Offering fitness, fertility, and commuter benefits alongside traditional options helps companies provide attractive packages to their workforce.
  • Transparent Pricing: With a clear and transparent pricing structure, businesses know exactly what they will be paying upfront, reducing the risk of unexpected costs.

Addressing Challenges:

  • Limited HR Modules: Businesses that require advanced talent management tools like performance management or learning management may find Justworks lacking.
  • New to Global Expansion: While Justworks is expanding internationally, their global reach is still limited to Latin America and 12 non-U.S. countries, which could be restrictive for companies with more expansive global operations.
  • Potential Implementation Challenges: Larger organizations should be prepared for potential implementation issues due to a lack of project management oversight during onboarding.

Conclusion

Justworks has quickly emerged as a modern leader in the PEO space, offering a user-friendly platform and strong state compliance support. Their transparent pricing model and modern benefits offerings make them a popular choice among startups and tech companies. However, businesses looking for a comprehensive HR platform with talent management capabilities may find Justworks’ offering limited in certain areas, particularly around performance management and global reach.

For companies seeking an intuitive PEO solution with strong benefits management and state registration support, Justworks is a compelling option. However, those needing a broader set of HR modules or extensive global coverage may need to look elsewhere as the platform continues to expand its capabilities.

FAQs

  1. What are the core strengths of Justworks?
    Justworks excels in providing a modern, intuitive technology platform, strong state compliance services, and transparent pricing. They also offer attractive modern benefits packages like fitness, fertility, and commuter programs.
  2. What are the challenges of Justworks?
    Justworks is relatively new to the PEO market and lacks certain HR modules, such as performance management and learning management. Their global reach is also limited, and some users have reported challenges with implementation for larger groups.
  3. What is the pricing structure for Justworks?
    Justworks typically costs between $90-110 per employee per month (PEPM), offering transparent pricing with comprehensive HR outsourcing services and competitive benefits purchasing power.
  4. Who is Justworks best suited for?
    Justworks is best suited for startups, tech companies, and businesses with multi-state operations that value an intuitive platform, modern benefits offerings, and transparent pricing. It may not be the best fit for businesses needing advanced talent management or global HR support.
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Meet the Author

Brett Ungashick
OutSail HRIS Advisor
Brett Ungashick, the friendly face behind OutSail, started his career at LinkedIn, selling HR software. This experience sparked an idea, leading him to create OutSail in 2018. Based in Denver, OutSail simplifies the HR software selection process, and Brett's hands-on approach has already helped over 1,000 companies, including SalesLoft, Hudl and DoorDash. He's a go-to guy for all things HR Tech, supporting companies in every industry and across 20+ countries. When he's not demystifying HR tech, you'll find Brett enjoying a round of golf or skiing down Colorado's slopes, always happy to chat about work or play.

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