CloudPay Reviews – Pricing, Pros/Cons, and User Feedback

CloudPay is a trusted global payroll solution for multinational businesses, offering seamless ERP integrations with Workday, SAP, and Oracle. With services like time tracking, expense management, and Managed Payroll Services, CloudPay streamlines operations despite its outdated UI and limited US payroll capabilities

Brett Ungashick
OutSail HRIS Advisor
October 14, 2024
user looking at CloudPay logo on computer screen

CloudPay has built a strong reputation over the years, becoming a trusted partner for multinational organizations seeking reliable global payroll solutions. As a long-time partner of ERP platforms such as Workday, SAP, and Oracle, CloudPay ensures smooth integration for businesses with existing systems. In addition to payroll services, CloudPay provides time tracking, expense management, and Managed Service options, allowing businesses to outsource payroll operations. This review will explore CloudPay’s key features, advantages, and challenges, helping you assess if it’s the right fit for your business.

Overview of CloudPay

CloudPay specializes in global payroll operations, providing end-to-end coverage for companies with a presence in multiple countries. With long-standing partnerships with ERP giants such as Workday, SAP, and Oracle, it ensures smooth integration for businesses using these platforms.

CloudPay offers a Managed Service option, allowing businesses to outsource significant portions of their payroll operations. This feature appeals to companies seeking to reduce the administrative burden on in-house teams. Moreover, CloudPay supports contract and gig workers, adding flexibility for organizations with diverse workforce requirements.

Despite its global strengths, some challenges—such as an outdated interface, limited integration capabilities, and a less competitive US payroll offering—may impact the user experience for some businesses.

The Strengths of CloudPay

1. Established Reputation in Global Payroll

CloudPay has decades of experience in global payroll, making it a trusted partner for multinational businesses. Its expertise ensures compliance with local regulations across multiple countries.

2. Seamless ERP Integrations

CloudPay integrates smoothly with major ERP platforms, including Workday, SAP, and Oracle, which is a significant benefit for companies already using these systems for HR or financial management.

3. Global Payroll Coverage

With comprehensive global payroll coverage, CloudPay is well-suited for businesses with operations in multiple countries. Its ability to manage payroll across regions helps maintain consistency and compliance.

4. Managed Service Option for Outsourcing Payroll

CloudPay offers an enhanced Managed Service option, enabling companies to offload their payroll processes. This hands-off approach is ideal for organizations that prefer outsourcing complex payroll operations to focus on strategic initiatives.

5. Support for Contract and Gig Workers

CloudPay supports both contract and gig workers, making it a flexible choice for companies with diverse employment models. This capability ensures smooth payroll management for both full-time employees and temporary staff.

Learn More: Compare CloudPay and other leading HR Tech platforms on OutSail's marketplace

Points to Consider with CloudPay

1. Outdated User Interface (UI)

While CloudPay offers solid functionality, its user interface feels outdated, which may impact the overall user experience. Admins and employees may find the system less intuitive compared to more modern platforms.

2. Limited Integration Capabilities

Despite partnerships with leading ERP systems, CloudPay’s integration capabilities can feel underwhelming for companies with complex tech stacks. This may require additional customization efforts for smooth interoperability.

3. Weak US Payroll Offering

CloudPay’s US payroll services are not as robust as those offered by competitors like ADP or Dayforce, which may be a drawback for organizations with significant operations in the United States.

4. No Broader HR Functionality

CloudPay focuses solely on payroll and does not offer a full HR suite. This limitation means that companies looking for an all-in-one HR and payroll solution will need to integrate it with other HR platforms, potentially adding complexity and cost.

Pricing Structure

CloudPay follows a per-employee-per-month (PEPM) pricing model, with costs ranging from $23 to $31 PEPM. While this pricing is competitive for global payroll solutions, businesses should consider potential integration costs if they need to pair CloudPay with other HR systems.

Deciding if CloudPay is Right for Your Business

When assessing whether CloudPay is the right fit for your business, consider how well its strengths align with your operational needs.

Leveraging Strengths:

  • Trusted Global Payroll Solution: CloudPay’s established reputation ensures compliance and reliability for multinational businesses.
  • Seamless ERP Integration: Strong partnerships with Workday, SAP, and Oracle simplify payroll management for organizations using these ERP systems.
  • Managed Service Option: The ability to outsource payroll operations offers flexibility and reduces administrative burden.
  • Diverse Workforce Support: CloudPay’s support for contract and gig workers makes it a versatile payroll solution.

Addressing Challenges:

  • Outdated UI: Businesses focused on user experience may need to factor in the older interface.
  • Integration Challenges: Companies with complex tech stacks may require additional resources for integration.
  • Weaker US Payroll Services: Organizations with a large US workforce might find the offering less competitive.
  • Limited HR Capabilities: Businesses seeking an all-in-one HR solution will need to integrate CloudPay with other HR systems.

Conclusion

CloudPay is a well-established player in the global payroll market, particularly appealing to companies using Workday, SAP, or Oracle. Its global payroll coverage and Managed Service option make it a strong contender for businesses looking to outsource payroll operations while ensuring compliance across multiple countries.

However, its outdated UI, limited integration capabilities, and underwhelming US payroll offering may limit its appeal for organizations seeking a modern, comprehensive platform. Additionally, companies that need both HR and payroll functionality will likely need to integrate CloudPay with other systems, which could add cost and complexity.

For multinational businesses focused on payroll management with minimal HR needs, CloudPay offers a reliable and effective solution. Companies with a more US-centric workforce or those requiring a broader HR suite might need to explore other options.

FAQs

What are the core strengths of CloudPay?

CloudPay offers comprehensive global payroll coverage, seamless ERP integrations, and a Managed Service option for outsourcing payroll operations.

What are the challenges of CloudPay?

CloudPay’s outdated interface, limited integration capabilities, and less competitive US payroll offering may impact its suitability for some organizations.

What is the pricing structure for CloudPay?

CloudPay charges $23-31 PEPM, making it a competitive option for global payroll management. However, businesses should also consider potential integration costs.

Who is CloudPay best suited for?

CloudPay is ideal for multinational organizations seeking a global payroll solution integrated with ERP systems like Workday, SAP, or Oracle. It may not be the best fit for companies looking for a comprehensive HR suite or robust US payroll services.

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Meet the Author

Brett Ungashick
OutSail HRIS Advisor
Brett Ungashick, the friendly face behind OutSail, started his career at LinkedIn, selling HR software. This experience sparked an idea, leading him to create OutSail in 2018. Based in Denver, OutSail simplifies the HR software selection process, and Brett's hands-on approach has already helped over 1,000 companies, including SalesLoft, Hudl and DoorDash. He's a go-to guy for all things HR Tech, supporting companies in every industry and across 20+ countries. When he's not demystifying HR tech, you'll find Brett enjoying a round of golf or skiing down Colorado's slopes, always happy to chat about work or play.

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